For help and support, please contact our customer services team on +44 (0) 1937 860900 (9am - 5pm Monday - Friday) or email email@example.com
When will I receive my order?
We aim to process and despatch orders within 3 working days of receipt of your order, although at peak times, especially Christmas, we ask you to allow a little longer. Orders are subject to availability. If your order is urgent we recommend Priority Delivery post.
Returning an order
If you are not completely happy with your purchase please return to us within 28 days for a refund or exchange. Your item must be in an unused and saleable condition. The refund will be for the full value of the item (not including the postage charges). Please do not forget to inform us for the reason of your return
Please note that we will not be able to refund socks that have already been worn.
All items to be returned by 2nd class signed for or Special Delivery for insurance purposes. This is to protect you should your item go missing when posting back to us
Should your items be faulty or not as ordered we will of course give a full refund plus the original postage costs
Exchanging an item
Should you wish to exchange an item please call our customer service team, on 0044 (0) 1937 860900. We can then check whether your required item is in stock
My order hasn’t arrived
Please contact our customer service team on 0044 (0) 1937 860900
Naturally Selina Scott, Akula House, 4, Cromwell Office Park, York Road, Wetherby, West Yorkshire, LS22 7SU
Posting and packaging
UK Destinations (including Channel Islands & Northern Ireland)
Standard Delivery (signature required) : £4.95 per parcel (within 5-7 days delivery)
Priority Delivery (signature required) : £5.95 per parcel (within 2-3 days delivery)
Europe & Southern Ireland: £12.95 per parcel
USA & Rest of the world: £15.50 per parcel
Customer care contact details:
We want you to be completely satisfied with your purchase. For any queries please do not hesitate to call our customer service team on 0044 (0) 1937 860900 (Monday - Friday, 9am - 5pm) or email firstname.lastname@example.org